Fear is the greatest roadblock to success. Overcoming fear is what separates successful individuals from others. In this episode, Angi Rigby, an HCA Student, shares her journey from getting stuck in fear to learning to push through fear to move forward and grow. She dives into her holistic approach of healing herself and making small, steady changes. Today, Angi enrolled 12 new clients with her roadmap toward growth and success. Navigating through the Chronic Fatigue Solution, Kendra Perry guides Angi through the next step of her business. Tune in to this episode and be inspired by how Angi Rigby takes actionable steps to move forward against fear.
Connect with Angi:
Website: https://www.angirigbywellness.com/
Email: angi@angirigbywellness.com
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Listen to the podcast here
How She Pushed Through Fear And Enrolled 12 New Clients With HCA Student, Angi Rigby
I am excited to be with you as always. Why wouldn’t I? I have an amazing episode for you with one of my HCA students, Angi Rigby. I am fascinated by Angi because when she came into HCA, she was very overwhelmed and struggled to take action. It turns out she was dealing with a lot of fear. I watched her in the program for about a year and a half, not taking action.
This happens sometimes. It’s easy to get caught up in fear but typically, when I see this in a student, my thoughts are, “I’m not sure if this person is going to make it.” I was not sure about Angi. We had a conversation in January 2023. The light turned on. Something switched. All of a sudden, she was out there taking crazy action. Every week on our accountability posts in the group and our wins post, she’s like, “I did this and this.” I was like, “Who is this woman?” It was not even the same person.
I was so impressed because it’s very rare that I see someone be stuck for so long, and then finally take action. The action started in February and March 2023. At the time of this conversation, it was early August 2023. She was able to enroll twelve new clients into her program. All it took was that action piece. Her action isn’t perfect. She still struggles, has fear, and procrastinates sometimes, but this action that she took was all it took to start seeing progress in her business.
This is going to be a helpful episode for anyone who feels stuck and deals with a lot of fear when it comes to putting your business out there. Honestly, being vulnerable and sharing your gifts with the world. I know you’re going to love this episode because there’s a good chance you’re dealing with some of the same things that Angi has. I hope you find this inspiring. Let’s dive into the episode with Angi.
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Angi, could you tell the audience a little bit about your business and what you do?
My business is called Angi Rigby Wellness. I’ve developed a program called the Chronic Fatigue Solution. The reason I developed the business was because I feel like I’ve been sick since high school if I’m being honest. Through college, I started becoming nauseous all the time. After I had my kids, I felt like my health got worse. I kept going to the doctor and was getting worse. I was getting medications that blew blood vessels out of my eyes and holes in my stomach on and on.
At some point, my husband was like, “You need to stop going to the doctor. You’re not getting better. You’re getting worse. Figure it out. You’re smart. I’m serious. You are a health nerd. You can figure it out.” It was weird. My girlfriend and I were working out and she’s like, “I’m going to go see this nutritionist.” I was like, “What’s that going to do?” I didn’t know at the time what a nutritionist was. I was like, “I’m going to go try her too. Who knows? She might know something I don’t know.”
Working with her, running labs, and pointing me in the direction of a functional medicine doctor, things started picking up pace. I found out that my thyroid was bottomed out. I found out my hormones weren’t in balance. I didn’t even have it. The doctor was like, “I don’t know how you’re even alive.” I have a leaky gut, rheumatoid arthritis, you name it. I had all of these things and the doctors kept telling me, “You’re fine. Maybe you’re a little dramatic, crazy, or neurotic.” I heard all those things.
I told my husband, “I must be going crazy. If you want to move on, I understand because I am crazy.” From there, I started working on my hormones, diet, mental health, self-care, and all the things that are required to heal. Through that journey, I was like, “Other people need to know about this. Other people need help too.” It took these weird circumstances for me to finally get there. I had to stop seeking the traditional mode of healing and take a different route.
At this point, I’m sold on that route. I have energy. I can get out of bed in the morning. I don’t cry every day anymore. I’m not a recluse anymore. I relate to you so much. One of the things that attracted me to you was that you and I are very much alike. I’m on my mountain bike or kayak. I’m hiking. If I can be outdoors instead of indoors, I’m there.
For a couple of years, I was a recluse. I was counseling online on any plans that we had. I have plans all the time. I don’t like to sit still, but I was canceling all the time. People were like, “What’s wrong with you?” People were getting annoyed with me and they didn’t understand. I didn’t know how to explain it. All that to say, I was sitting there with my nutritionist one day and I was like, “I want to do what you do. How did you get to where you are?” She was a little taken aback but she made some suggestions.
I’m an occupational therapist. That’s the job that I’ve had for almost 30 years. I went back to school, became a health coach, and got certified. My goal is to help other active women overcome fatigue and all of these obstacles and become active again. That’s my goal. I had such a hard time finding help. If I can help other people skip so many steps of getting on the hamster wheel and keep doing the same thing over and over, and if I can help other women get back to their active lifestyle, that’s my ultimate goal.
I love that energy. That definitely aligns because my niche when I was health coaching before and I got into business coaching was very much helping the active woman. I was like you. I was this person who did all these cool things and then suddenly, for a bunch of years, I felt like a waste of space. I couldn’t do anything. I was canceling all the plans. I very much relate to that. Thank you for sharing that. I’m curious. You went through the nutrition training. When you came into Health Coach Accelerator as a student, were you brand new? Did you have anything in place? Had you been trying for a while? What was the deal?
The certification course that I took included business building. It did tell you how to business build but it didn’t. It was like, “Here’s a website. Here’s this and that. Here’s the ideal way to do this.” I could not, for the life of me, figure out how to put those pieces together. When I saw your program advertised, it was by the nutritionist that I went to. She posted it. She had taken your program. It’s a small world. I was like, “If she did it, I’m doing it.” I keep falling in her footsteps a little bit but it’s fine.
I had these tools and I would felt like such a failure. I was like, “They told me what to do but there was no step-by-step on how to do it.” It was like, “Here are funnels.” What’s a funnel? I don’t know. “Here’s how you do opt-ins,” but it was like a few lines of instruction. It wasn’t a whole lot of information and I couldn’t figure out how to piece it together.
When I looked into your program, it was very systematic step-by-step like, “Do this and then do this.” That’s what I needed. I’m not a self-starter. Online stuff isn’t perfect for me because I need deadlines and that kind of thing. Many things are online these days, but I can go into your program anytime and click on the module. If I already have done something, I can skip around on the modules. If I’m getting something else in my business completed and I have a question about this or that, I can go look through it and hop around. I can go back.
The way you guys answer questions in the Facebook group has been super helpful. I’ve had another coach or two in the past also on different pieces of business building. You go on the group call and never get on because there are so many people. The timeframe is too small or they don’t control it so that somebody lags on forever. It’s things like that.
Your program has been very incremental in my growth because it shows step by step. I’m not going to say it was handholding but you’ve been very helpful. Your other coaches have been very helpful too. Sometimes what you help is asking open-ended questions like, “Why are you doing that?” I’m like, “I don’t know.” I’ve had probably five different times that some form of that question come around and I’m like, “I don’t know.”
I would sit in that and think about some other things that you had said or suggested. What it came down to many times was I just needed to be fearless and move forward. It needed to be me and me. What is my mother-in-law going to think when it was me in that? I was terrified. What are other people going to think of me? I was terrified but you encouraging me to be me has been life-changing on so many levels.
When you came out of your nutrition training, was there a big gap between coming into HCA? How long were you trying to figure it out with the basic business training that you got in your certification program?
There were probably six months. I came out and then I was networking with people I know, the way that most people get started. You start with people you know and that kind of thing. People would get on the phone and then tell you all their stuff. I’d make some recommendations and be like, “I was trying to do one-offs or one-on-ones.” People will talk to you forever but then there’s no incentive. They’re like, “I don’t want to pay you.”
There’s something about you that I find so fascinating. You came into the program. It took you 1 year to 18 months or something like that to get started. There was this period where you were stuck inside the program. I commend you for sticking around. What was happening? This is going to be relatable to the audience because I know a lot of people deal with this. What do you think was keeping you stuck? What was the issue of moving forward and taking action?
Fear and not trusting myself. That record that was playing in the back of my head kept saying, “You are too inconsistent in everything that you do. You’re not going to be able to keep up with clients, continue to build your business, and do an email list. You can’t do all that. You’re too inconsistent. You’re too scattered.” That kept playing and playing. When I go back to things that you’ve said, even some of the answers that you’ve given me through the Facebook group, if it wasn’t one-on-one, it’s like, “Just take the next step.”
You probably said it ten times before it clicked and I took the next step. Now, that’s how I operate. I still get stuck and struggle with consistency and moving on, but my consistency is so much better. I’m consistent with my clients. If I say I’m going to do something, I do it. If I’m going to send you something, I send it. That part has clicked because I want to give good customer service. I want people to feel cared about and nurtured. I want them to get all the bang for their buck. I want them to heal. I care about them. With that part, I feel like I have grown and gotten down. I still struggle with the organization as far as like, “We’re going to do the next thing,” but then I have to keep telling myself, “Take that next step.” There’s growth happening.
It sounds like you almost rewrote the story that you were telling yourself. You develop that belief. I remember we spoke on a call during the market research interviews. For the audience, I sit down with students and audience members. I do market research because messaging is important. Angi was one of the students who hopped on a call with me. You feel like you’re inconsistent but I remember asking you, “Have you ever been consistent?” I remember you talking about university, college, or something like that. You’d also been inconsistent or you were consistent. Can you speak to that a little bit? I feel like that was a piece of this.
In college, I was floundering around until I had an end goal. My boyfriend at the time was like, “We’re not getting married until you get done. I don’t know what you’re doing.” He needed some proof that I could keep my head on straight and move forward. I had a certain amount of motivation to finish and get there.
It sounds like that gives you a little bit of accountability too.
That is something that I love about your program. “Post your wins on Fridays and post what you’re going to do at the beginning of the week on Monday.” It’s those constant little reminders like, “You’re doing good. Make a plan. How did your plan go?” It’s not hard and fast accountability but it’s there if I want it to be. It’s motivating to me.
For the audience, our students post what they’re going to work on that week, and then we do follow up with them. We’re like, “Where are you at with that? Are you good? Do you have questions?” It’s just like, “Where am I at with this?”
The fact that you guys stay present and active with us is so helpful. With the other program that I took, I didn’t feel like they cared if I was being successful or not. It was like, “Let me get my $68 a month.” Maybe I’d get an answer on a call one time. I got some little things here and there but that reciprocal “I care about what you’re doing. How is it going” type of thing has been helpful.
I love that you feel supported. That’s so amazing. You were stuck in fear for a long time. It’s very common but when that happens, especially for that length of time, I’m like, “I’m not sure if this person is going to make it,” but you made a dramatic shift. We had that market research call and after that, I was like, “Who is this woman? This is a new woman.” You were taking so much action and posting into the winds. You’re like, “I did this and this. I got a client.” I was like, “What has happened?” Can you speak a little bit about where that shift came from?
Part of the fear was there’s no crystal ball and you can’t see what’s going to happen. The shift was I decided that I had to do what you say to do. One of the biggest things was I can continue to have my opinions about how I should do it. I can let my doubts and fears continue to drive me. I want to know ahead of time what’s that going to look like. Sometimes I’m very black and white. “What’s that going to be like?” I want things to be very concrete. Being an entrepreneur is anything but concrete. It’s messy all over the place until you figure out what your processes, procedures, and routines are.
I don’t remember what the date is but I remember sitting right here. I was listening to one of your modules. I was like, “This is something I have a problem with in life. I just need to listen and do what she says to do. I need to blindly take the next step. Whatever the next step is, I’m going to do that.” One of the things that was holding me up is I couldn’t imagine what it would be like. I couldn’t imagine getting a client and what it would be like to carry the client through.
I didn’t have the scope in my mind of how it was all going to be. I decided to let it start to happen organically. Quit trying to guess and quit trying to fill in the gaps. Just take the step and see what happens. Keep doing what she says to do. Ultimately, that has been so fruitful. I love that if I don’t understand what you’re talking about, I can send you a message and it doesn’t take too long that I’ll get a message back. I’ll be like, “Clarity,” that kind of thing. It’s like, “Go listen to that module. That’s already on there.” You say it so nicely. Do not be afraid to take the steps into the unknown. Stepping into the unknown has been ultimately so freeing. There’s no way to know until you go.
It’s like trusting the process. You’re like, “I need to trust the process. I’ll deal with the outcome as it comes.” It’s very much like a feminine energy quality. You’re talking before about masculine like, “I need to know the outcome, this regimen, and the next outcome. What does that look like?” You’re letting it flow. You’re like, “I’m going to give myself to this process, let it flow, and see what happens.” It’s been so beneficial for you to do that. I feel like when you started taking big action, that was maybe February or March 2023 or something like that. It’s August 2023. In the last wins post, you were like, “I have twelve clients.” That’s crazy.
It is crazy to me because it was from 0 to 8. I then trickled a couple more in. It has slowed down a little bit but I have a little bit of inconsistency during the summer and it has contributed to that. I can see where some of the gaps in my activity and pursuit of clients have impacted whether or not I got new ones. I’ve learned some things through that as well.
Where are these clients coming from? Did you leverage your personal networks? Are they coming to you through social media?
As far as leveraging personal networks, absolutely. People from high school saw me on Facebook or Instagram. It’s people that I hadn’t talked to in a long time or coming out of the woodwork a little bit. The more I post, people start commenting a little bit and then they DM me. They’re like, “Maybe we should talk.” That’s probably happened about 25 times. Some people want your advice for five minutes and then disappear again, but then some people will continue to ask a question here and there and then jump on as a client.
Three of my newest clients were referrals from other friends that know me through personal networks or whatever. One is a random person from Facebook that I have never met. I can start to see how it’s starting to expand from personal to referrals. I feel like social media is hard to get people to respond at this point. My Facebook profile grew from one reel and it’s the randomest thing. Is that normal? Nothing happens and then all of a sudden, Facebook started pushing out this one reel crazy for a month and a half.
It’s funny. There’s something about that that people responded to and told Facebook that people like this. They pushed it out. Sometimes you’re like, “Why this one?”
It was the day that I wore a hoodie. I didn’t have any makeup on. It was a half-assed post and it took off. Usually, I try to put some makeup on or something.
Often, the ones that have done well for me are very low key or I didn’t do much planning. It’s something I wanted to say at the moment and then it popped. I love that. When you’re new and starting, it takes time to build that social media presence and trust. You’re essentially this talking head on the internet and people are like, “Can I trust you? Who are you? Are you going to scam my money?” We can leverage our personal networks and that can lead to referrals.
This is how it happened to me too. My first client was my friend’s mom and that was great. I worked with some friends, some people I knew, some referrals, and then suddenly, a few random people through social media. I was like, “Who are these people?” It grows from there. That’s amazing. You now have twelve clients. What are your goals for your business? What ultimately would you like this to look like for you in terms of what your data look like? How much money would you like to make?
I love doing one-on-one but it’s so time-consuming. In the beginning, I was like, “I do a group program. I want to do one-on-one.” Now, I’m like, “Kendra was right again.” I do want to do a group program. I don’t have time to work on my business because I’m talking one-on-one to not so many people, but that’s a lot of hours each week.
Ultimately, I would like to do a group program where maybe I’m talking to two groups a week or something like that. I still would like to have that one-on-one time. I would like to design my group program so that I do have one-on-one less frequently. I’d like to have that personal piece to it. Envisioning that, I’m having a little bit of trouble and that’s something that I wanted to talk to you about a little bit.
We can dive a little bit more into that too now that we can transition over to a little bit of coaching. What I would recommend for you is if you do so like the one-on-one, you could have your group program and the one-on-one is an upgrade. They pay you a premium price or you could have two separate programs but essentially the same program that you create in HCA.
There’s a group container and the premium one-on-one. The one-on-one is premium pricing. You’re right. It is a lot of your time to be spending on a client call. You could do it that way. You also had a question about email list building, which is integral to group programs. Typically, you’re going to want a certain amount of people on your email list before you can consider launching a group program. You do have to sell it to more people. You’d want for a first-round to have at least five people ideally. That would be a good number for testing. Have you been working on building your email lists yet? Have you taken that step yet?
I have not.
One of your questions was about lead magnets. This is the thing you’re going to want to think about first before the group program. You probably want at least 300 people on an email list. Five hundred is probably better. That’s because of conversion. You might get 30% of those people to open an email and only a percentage you’re going to click over to the sales page.
At some point, you need good messaging, copy, and all of that but it does get to be a bit of a numbers game at some point. Let’s talk about getting your email list first. The first step to moving over is having that email list in place. You help women with chronic fatigue. When we think about a freebie, what is a quick win you could give them?
With the freebie, we want to do something like giving them a quick win where they feel a bit better, I get a bit of a result, or teach them something they didn’t know before that’s relevant to their problem. We want to impress them a little bit. You want someone to get your free offer and be like, “I can’t believe this was free. This is great and helpful.” What do you think that could be like? What is a pain point or micro problem that people deal with that you have noticed?
I feel like almost everyone has some type of issue with sleep. I do have a whole pillar on sleep. I was trying to figure out how to not do the whole pillar on a freebie, but I also don’t want to just suggest magnesium. It has to be fuller than that. When you talk about a quick win, that’s what I’m having trouble wrapping my head around. It has to be good quality. My program is what I did to heal myself. It is my story. It’s probably with most programs. It’s probably not uncommon. In some ways, there are a lot of very basic things included in that program. I’m finding that people don’t know that you can take magnesium.
It’s something to consider too. I wouldn’t worry too much about giving away some of the information inside your program because that’s such a small part of how you help people. Information is not the issue. People need support, accountability, and coaching. I’m not sure if you run labs, but maybe they need labs or that sort of thing. They need all that stuff. That’s ultimately why people work with people. They can go ask ChatGPT a whole bunch of things and get a bunch of information.
Sleep is a pain point but you want to word it in a way that attracted people with fatigue and not people with sleep issues who had normal energy. Something that worked well for me was I had a freebie where I was like, “The five things you do every day that are wrecking your energy.” It was simple things. Not eating enough protein was one of them because women are typically eating super low protein. That’s going to crush your energy because you need to be eating a lot of protein.
Sleep was one of those things. You’re watching TV too close to the bed. I’m like, “You can go buy these blue blockers and that’s going to help.” It’s all very simple tips. That was a freebie for me that did well. It has a catchy title. It was like, “What am I doing every day that’s wrecking my energy?” An example could be something like that. You could do five supplements to boost your energy. People love supplements. You could link to a fullscript account or something like that.
We’re trying to think of actions that people can take quickly. We want something short. We don’t want a big eBook to give them everything. It’s the little actionable things that they could take in the next few days that might help them feel a bit better or even make them feel like they have a bit more control. Everyone is different. Recommending magnesium is not going to help everyone. If they took a bit of magnesium and had a better night’s sleep, they would be like, “This is crazy.” The issue of why they have chronic fatigue is way more than just that if it is truly chronic fatigue. I would think of something like that.
That’s helpful because my mind tends to overbrandize things. It makes things so big that I can’t get back into that box of five things. I feel like that’s not good enough hearing you explain it that way.
You could give away a basic protocol like, “Here’s my program name or protocol that’s going to help you.” You can give them a few tips from your program like, “Here’s some sleep or diet. Here’s a supplement. Try this stuff.” It’s a micro-size protocol. People like it when they can take actionable steps. They don’t want to just learn. It’s like, “You need to improve your sleep.” “Great, but how do I do that?” “You need to stop watching Netflix before bedtime or at least put these blue blockers on, which is going to help you sleep better,” or whatever you think is the right thing.
I would do something like that and then focus on building the email list. We’re going to be doing an update to bring in some Facebook ads and stuff like that. If you want to grow that email list quicker, you can do that. Start to build the list because with group programs, you need more people and the email list is the easiest place to sell.
That one step we’re talking about to move forward is to open a Google doc and figure out what your five things are. Start building them from there and keep it short. You want someone to get through it in less than ten minutes. That’s not big. That might be 5 to 10 pages max. That’s what I would do for that because that’s going to be the first step to get you towards being able to do a group program before you can even consider that you got to start building the email list. That will be step one. The other question you had was about some of your clients wanting to continue with you. How long do you work with people? Is it for 90 days?
Yes.
Afterward, they’re wanting to continue.
Yeah. My first client that went all the way through finished earlier in the summer and she’s like, “Now what?” I was like, “I don’t know.” Luckily, it’s somebody I’ve been friends with forever. We’ve been to high school together. She’s like, “When I get back from vacation, I want you to come up with some ideas because I want to continue to get support. It needs to be a low-price item.”
There are a couple of things you can do here. There are three options that we talk about in HCA. You can essentially offer a next-level program. That’s great. It’s called an ascension program but it’s going to be a lot of work because you’re building another program. I don’t recommend that right now. You can do low-price membership but to do that, you would need a decent group of people for it to be worth your time. With the amount of clients you have, that’s probably not an option.
What we do is recommend a recurring maintenance program. It’s very easy to sap. It’ll create recurring revenue for your business but essentially all you’re doing is offering them a monthly call or maybe a quarterly call. You can give them both options if you want with some amount of out-of-session support. If you’re doing email support, maybe it’s unlimited email support, weekly email check-ins, or whatever that looks like for you.
People pay monthly or quarterly. They continue to work with you. Some people might want a monthly call with you, which is great. For people who need a lot more support, that’s awesome but maybe they’re at the point where it’s like, “Every three months would be good.” They’re still going to get access to you through Practice Better chat, Voxer, email, or whoever to ask questions. You can check in with them but then they’re only having a call once every three months. You can have that set up so that it recurs every three months. That’s the easiest option.
How do you price something like that? I feel like it could be all over the place.
Yes, it could be all over the place. This is the only time ever where I want you to consider what your time is worth hourly. It’s not something you disclose with a client. It’s so that you can come up with that. The easiest way is to think, “What’s my time worth hourly?” It might shift with time so let’s keep it simple and say, “$100 an hour,” because it’s a nice even number.
You’re like, “I’m going to give them a one-hour appointment a month.” That’s $100. They’re going to get a month of email support. “How much time do I anticipate that I’m going to be spending time answering their emails a month?” You can look at historical data. How much time are you typically spending? Average it out. “Maybe I’m going to spend two hours a month.” That would be $300 a month.
If you’re doing quarterly, it’s still $100 but then there’s going to be a couple more because they’re going to get more support throughout the month or something like that. You price it that way and figure out what that is. It’s okay to start low. Typically, what we do is you grandfather people in. If they continue with you, they’ll get that lower price because you’re probably going to increase it with the next client.
It’s very simple. You’re not creating anything new. You’re essentially helping them execute what you taught them in some program. There’s usually a gap between what people need, which is the starter program, which shows them what they need to do to get the result. Between people needing a next-level program, there’s typically this period in between where they need execution help.
I have one more question. I use Practice Better and I love it. There’s a learning curve but I like it. I had two discovery calls and both people were in. They’re like, “I can’t wait to talk to you. Make sure you send me all the stuff.” I was convinced that they were in and we were done. While we were talking, I sent everything over to him. I’m like, “Go ahead and make a down payment. After I receive it, I will send you the initial intake materials.”
Since then, one girl has fallen off the face of the earth. She’s not responding to anything. She was in, in my mind. The other gal, our kids play basketball together. She talked to some girlfriends and they told her it was too expensive. She should try everything else first and then use it as a last resort. When I followed up with her, I was like, “What’s happening?” She’s like, “I talked to some friends and they said I should be trying other things first so I’m going to wait.” I learned from that ultimately. I didn’t get the down payment before we got off the phone, which I’m pretty sure you’ve said to do. Can I do that through Practice Better right then?
You can open up the payment processor inside Practice Better. I recommend that you have it open for every type of payment that you would take. If you have to pay in full on a payment plan, have them both open and ready to go. All you need to do is take their credit card over the phone and process it. It’ll keep the card on file if it’s a payment plan.
Can I do it from my end?
Yeah.
I thought I can only invoice. I didn’t know that.
You can take it over the phone. There’s a tutorial on that in Practice Better. Check that out. You can definitely do that. This happens. For the person who’s ghosted, in module five on sales, I give you a follow-up cadence and script that would be perfect for the situation. Even if they don’t message you, you’re going to follow up with them 5 to 7 times. This is what you’re going to do.
They may not get back to you. You can’t force people to do something. Many things could have happened and it’s out of your control. That happens sometimes. That’s the frustrating thing about building a business. People are like, “I’m all in,” and then they’re not. For this other woman, a question I would ask is, “What do you think you should do?”
She’s being told something and it’s like, “What do you think?” You can question her a little bit further. You can say, “Do you want to jump on a call and chat a little bit more about this?” She might have made her decision but I would keep following up. You can check in with her in a month or something and be like, “I’m curious. Those other things that you were trying, how’s it going? Have you found a solution?”
Show them that you care and you’re checking in. Chances are it’s not going to work, so show her that you’re there for her. It does help to take payment over the phone because then people have made the decision. It’s always harder to follow up with people but not everyone is going to be ready to take payment over the phone. Just tell people, “If you’re ready to go, I can take your credit card information and we can get this ball rolling.” There’s a little bit more commitment in that. It saves you having to do the follow-up but ultimately, if people ghost you, I will follow up with them 7 to 10 times. The last one is like, “I’m here for you if you ever need me. Just let me know.”
I followed up a little bit with her. We talked on the phone and then all of a sudden, they start texting and they’re like, “I’m not going to do it.” I’m like, “Can we hop on a call?” “No.” I tried to remind her of all the things that she said. I take good notes like, “These are all your pain points.”
You can ask questions like, “What makes you pay that? What do you think? Do you think it’s too expensive? Do you think that you’ll be successful trying some other things first?” Ultimately, it’s fear. When someone said yes, it’s fear and doubt. Maybe it’s fear around, “Can I do this? Is this the right thing for me?” That’s why it is helpful to take payment over the phone because you get people before they end up in fear.
If someone’s like, “I’m freaking out. I need a refund,” you can be like, “Let’s hop on a call, chat about this, and see if we can resolve this.” That’s a bit easier that way. Thank you, Angi, for doing this with me. I appreciate it. I’m so excited for your success. This is great. I love this new version of you that’s taking action. I know you’re not perfect and it’s okay. I see you taking those steps every day and that’s so awesome.
Thank you for your guidance. I’m glad that you transitioned to what you’re doing because I’m benefiting. Other people in my life are benefiting too. It’s trickling down to my kids, my husband, and other people too. I like the trickle-down thing. It’s happening.
I love it. Thank you so much. Thank you, everyone, for tuning in. I hope you enjoyed this conversation with Angi. I will see you in the next episode, same time, same place, where I help you become wealthy AF.
Important Links
- Angi Rigby
- Health Coach Accelerator
- Practice Better
- @Angi_Rigby_Wellness – Instagram
- Angi Rigby Wellness – Facebook
- Angi@AngiRigbyWellness.com
About Angi Rigby
When I literally felt like i was gonna die, I decided to take my health into my own hands. I was exhausted every single day! I couldn’t remember the last time i felt healthy. I had gone to docotrs for 20 years for issues that seemed unrelayed- anxiety, digestive issues, sleep loss, fatigue, hair loss & more. Traditional medicine looked at my symptoms & prescribed pills, but I knew there had to be a better way & that I needed to find the cause. Turns out all my symptoms were related, my hormines were out of synch, the meds I was taking were making holes in my gut, unresolved trauma was killing me from the inside out, & the healthy diet I was eating was not necessarily healthy for me. Using a holistic approach, I was able to restore my health by makimg small, steady changes. Now my goal is to share the strategies that I used to heal myself with other women so they can heal too. My aim is to provide realtime support and a roadmap to healing which is what I provide in my program the Chronic Fatigue Solution.
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