If you feel like you've been burning out or feeling overwhelmed with private clients, this actually might be the perfect time to consider launching a group program. In my new video, I'm going to teach you how to start your awesome group coaching program.
So personally, I worked with clients for about three years before I really started to burn out. I had so many clients at the time, I was having a hard time keeping track of them. I was working really hard to get them, and I knew I wanted to make more money and have more financial freedom, but I didn't have any more time in my schedule. I started to charge higher ticket prices for my coaching services, but as a result, I started helping less people and that really went against my mission, which was to really help as many people with their health as possible. So I wanted to figure out a way to help more people without actually burning out and compromising my self care, while simultaneously making more money.
Once I launched my first group coaching program, everything changed. I was able to make more money, I was able to help more people and I was able to have more time for myself. And in this video, I'm going to give you the step by step of how you can actually make that happen.
Step 1: Outcome
You need to determine what is the specific outcome or the specific result that your group members are going to get. Don't make a group program that claims to solve multiple problems.
Step 2: Content
You need to come up with the content of your program. And the best way to do this is to determine what does everyone actually need to do? What are the steps that everyone needs to take to get from A to B, from sick to that outcome that you are promising with your program?
Step 3: Delivery
When it comes to delivery, it's very important to take your group members on a journey. You want to take them through a logical sequence of steps that helps lead them on the path from where they have their problem that leads them eventually to that ultimate outcome or result.
Step 4: Support
What type of supporting materials are you going to include in your group program?
Step 5: Experience
You want to still make sure that, even though they're on this very serious journey to improving their health, that they still have a positive experience.
Step 6: Journey
After their group program, what happens next? You want to make sure you have something available to them because there's a good chance that some of your members are not going to actually be done with working with you.
Step 7: Update
After you've run of your group program, you want to update your program so that it's even better for the next members. This means future members are going to have an enhanced experience and you can raise the price of your program.
A great way to teach your first group program is through a Facebook group. The reason I love this is because Facebook groups are really great for engagement. So you can go live into your group and teach the training. You can engage in real time with each of your members, see what their questions are, see what their challenges are, get to know them a little bit better. And then the replay is available immediately after you've gone live. So if you teach another way, let's say you use a zoom meeting, or some type of other online meeting platform, you are going to have to download, upload and render the recording.
Watch the video where I go into further detail of each step!
So you have delivered your awesome lead magnet and now you have this person on your email list. But is that the right time to actually pitch them and offer your program or service? People take time to actually warm up to get to know and trust you. They need time to actually decide if they like you. That is exactly what an email nurture sequence is for.
In my new video, I'm going to teach you step by step how to create a high quality email nurture sequence that turns those email subscribers into paying clients.
Before I had a lead magnet, I had a really hard time turning my email subscribers into clients. It made me think that maybe email marketing didn't really work. I quickly learned that when it comes to health, people don't trust you right away. They need to warm up to you and you need to help them get there. Once they have warmed up, once they feel like they know you, they trust you, they like you, they're going to be way more likely to want to invest in whatever it is that you have to offer.
Once I started implementing my email nurture sequence, I started getting 10 to 15 discovery calls from potential clients, which was pretty overwhelming. It was a lot, so I actually had to switch to an application only practice in order to not lose my mind. So it was awesome.
An email nurture sequence is a series of emails that people receive after they opt in for your free offer. It helps them get to know you and your story, and it helps you know their method so that eventually you can pitch your program or your service. In my experience, I find six emails to work the best, but of course everyone's going to be a little bit different so you want to test that and see which length or amount of emails is going to work best for your business.
Let's break down what each of those six emails should actually include.
Email number one: your lead magnet
Email two and three: tell your story
Email number four: the purpose is to aggravate the problem and surprise them
Email number five: testimonial
Email number six: your pitch
I love pitching in email six because I've shared so much of myself with them already. I've shared my personal story, my struggles, I've related it back to them. I've shared my testimonial of how I can help someone just like them. This is a great time where they might actually be really interested in learning more and maybe even working with you.
If you don't sell them at email six in the email nurture sequence, that's totally okay. Some people do need a little bit more time to actually warm up and that's no problem because you're going to be sending an email to them every single week with valuable information, warming them up even more so that eventually they are ready to invest in what you have to offer.
If you want more details and examples for each of the emails in the nurture sequence, be sure to watch my video!
What the F is a lead magnet?
A lead magnet is probably one of the most important things that you offer your ideal audience as a health coach. It can also be called a freebie or a free opt-in - basically it's something that you offer to your ideal audience of high value in exchange for their email address so you can build your email list. Unfortunately, not all lead magnets are made the same. Some of them work, and some will fail. In my new video I'm going to teach you the five highest converting lead magnets for health coaches.
My five years of running a business, I've created a ton of lead magnets, but what worked when I first started out doesn't work very well today. These days, my lead magnets have a very high conversion rate and I have easily built my email list without ads by about 10 to 15 subscribers per day.
Before we consider which types of lead magnets work and which ones don't, we really need to consider how humans interact in the modern world. In 2019 people are busy AF. They describe themselves as busy, they wear a ton of hats, they have a ton going on at all times. You might even call them a bit distracted. What that really means is that people overextend themselves and they really lack free time, so if your lead magnet is going to bring new leads onto your email list, your lead magnet needs to align with today's busy world.
So first off, your lead magnet needs to be short and easy to consume. When I first started marketing online, e-books were a big thing. You could offer a free e-book and people would opt in, and there was a chance that they might actually read the entire e-book. E-books don't work anymore. Those are pretty outdated, and the reason is because of how people interact in their lives. They have a million things going on at all times. So if you offer a 30 or 50 or a hundred page e-book, people are going to feel pretty overwhelmed by that, and they might not even opt in to begin with. The chances of them actually finishing that e-book and getting to the end of it are slim to none. And remember, you actually do want people to complete your lead magnet. You really want to see all the value you can give. You want them to get all that great information, and of course you also want them to get to the end where you say, "Hey, if you like this information, you maywant to book a free call or join my group program."
So your lead magnet shouldn't take the reader longer than 5 to 10 minutes to actually get through it. Once you complete your lead magnet, read through it and time yourself. If it takes you longer than 10 minutes to get through it, it's too long and people aren't going to get there, so you should edit it down to hit that 5 to 10 minute mark.
Next, your lead magnet has to be super, super juicy. There's a good chance this is the first time this person is actually coming into contact with you and what you offer, so it needs to reel them in, and it needs to prove to them that you are worth following and worth paying attention to.
So with the lead magnet, it can be really good if you tell them something that they didn't know before, and of course this does rely on knowing who your audience member actually is. If you have people who are super new to their health, then teaching them something basic like to drink clean water and eat breakfast, might be something they haven't heard before. But if your audience are further along in their health journey, then they know to eat breakfast and drink clean water, so you'll need to beef it up and tell them something that they haven't heard before. It does come down to knowing who you're talking to.
The next thing you can do is offer them a quick win, so something that they can implement quickly that will get them a quick result. Imagine if they read your lead magnet, they did something that you told them to do, and then they actually got a result! They felt better, they had less brain fog, they had more energy, they felt better after waking up from a night's sleep. That would make them want to pay attention. That would really prove to them that you were someone to follow.
So what kind of lead magnets work best? There are five that tend to work the best in the health and wellness industry.
1) Cheat sheet
A cheat sheet is a very edited down version that kind of gives some quick information that they can refer to. Maybe it would be a quick energy cheat sheet. It would be a list of a few things that help them get more energy in any given day.
Checklists convert super well because people love something they can check off. A checklist is quick and easy to consume, plus it doesn't take you that long to make. You don't want to be spending days and days and days making a lead magnet. It shouldn't take you that long to make. Maybe it's a bedtime routine checklist because you're niche is sleep so they can actually check off all the things that they should do before bed in order to get a good night's sleep.
3) Quick guide
This is like the e-book idea, but edited down to be very, very quick. I love calling it a quick guide because it tells people up front that you don't need them to commit much time to actually get the information. So if you do have an e-book out there, edit it down, turn it into a quick guide, and make sure it only takes 5 to 10 minutes to consume.
4) Short video/short video series
Remember people have short attention spans, so you don't want to make it too involved, but a quick 10 to 15 minute video or maybe a quick video series that includes 3-5 minute videos, that can be a really good way to teach your ideal client about what they need to learn about first before they eventually want to take the step and start working with you.
5) Case study
I find this works really well for health and wellness. If you've had great results with clients and those people are willing to share their results with your people, you can create a case study. Maybe you go through one or two case studies where you show them, this person came to me with XYZ problem, this is what we did, and after this amount of time, this is the result they got and this is their testimonial.
Now go create your high quality lead magnet and let those email subscribers roll on in!
In my five years as a health coach, I created and successfully launched five different group programs! And in my experience doing this and also from the fact that I also launched a few failures, I have learned there is an optimal timeline that's really important for you to stick with if you want to successfully launch and monetize a group program with your health coaching clients. And trust me, you do want to make money when you launch your group program because they are a ton of work.
When it comes to group coaching programs, I see a lot of health coaches jumping the gun, meaning that they are creating and launching a group program before they are ready and before they have actually validated it. This results in limited sales that leads to frustration, poverty, and even something I call "launch trauma". In order for you to be successful launching a group program, you need to make sure you are in the right place in your business journey or there is a very likely chance that this isn't going to be successful for you at all.
In order for you to determine if you're in the right place to even start considering launching a group program, let's sit down and answer the following questions.
1) are you working with private clients?
2) have you been working with clients for at least a year?
3) have you generated at least 10 testimonials from clients who have seen results in your signature coaching program?
4) are you generating at least 4 to $5,000 per month with coaching clients?
5) are you actively working on building your email list?
If the answer is no to any of these questions, that tells me that you're probably not ready to launch a group program, even if some other expert has told you otherwise.
If you haven't worked with any private clients and you don't have experience, that means you haven't gotten a result for anyone. That also means you don't actually know the questions that your ideal client is asking. You don't know what areas they need the most help in and the areas that they are challenged with more than others. I know there are so many different online experts out there that just rave about the financial gains of doing a group program. But if you don't have the experience, if you don't really know your ideal client and the questions and concerns that they have, then you don't really have a leg to stand on. In the journey to launching an online group program successfully, you need to start working with private clients. You need to validate your method. You need to get them results. You need to tweak your program and make it the absolute best before you even consider launching a group program.
I truly believe you need to be working with clients privately for at least a year before considering launching a group program. Because not only does it give you the time to get experience, to increase your confidence, to learn the things about your client, but also it gives your clients enough time to actually experience the result. Because as you know with health, it can be complex. There can be a lot of trial and error. There are people you're going to work with who are going to get results slower. And if you don't work with people for long enough, then you don't really know all the trials and tribulations that can come up as you try to work with someone to optimize their health. So I would say a year is enough time to see the deficiencies in your method, and there's always going to be some, none of us start out perfect, so that you can tweak them, make it better, and ultimately create a better method that you can actually sell as a group program.
Next we're going to discuss testimonials. Testimonials are so important. Think of the last time you bought something off Amazon. You probably scrolled down to the reviews and you looked in and saw what other people were saying. And if you saw a higher amount of bad reviews versus good reviews, then there's a good chance that you decided not to buy that product and you started looking for something different, right? The same goes for your signature coaching program. You need to prove to the buyer that you can actually get someone a result. And when it comes to testimonials, the more the better. But I think at least 10 is the minimum you need to have before considering launching a group program.
Now if you're totally confused what I mean when I keep saying signature coaching program, don't worry. Check out my video How to Create a Signature Coaching Program for Your Health and Wellness Business to learn more.
In order to be successful in launching a group program, you want to have some level of financial stability. This is because it takes the exact same amount of your energy and time to sell something that is $300 versus something that is $3,000. So if you don't have financial stability and you're struggling to pay your bills, a group coaching program is not the right way to go because it's going to take you so much more work and so much more effort to actually generate enough money to feel financially comfortable. But if you focus on working with higher-ticket coaching clients, then it's way easier to hit the amount of money that you need to pay your bills, have a little bit extra, and to feel comfortable with your financial status.
My last point is about having an active email lists or actively working on building one. This is incredibly important. When we sell a group coaching program, because it is a lower priced program, it's always going to be less than your private coaching program. So you're going to need to sell that program to more people. You don't need to have a massive list to be successful selling a group program. I only had 500 or 600 people on my email list, and I made a few thousand dollars, when I launched my first group program. But you do need to have a list to have people to sell to. But the success of you launching a group program and then future group programs is directly correlated with the size and the health of your email list. So if you don't have a list or you're not actively out there trying to build your list, then I would say this is not a great time to launch a group program. I would continue to work with private clients and focus your efforts on building that email list. And if you're interested in growing an email list but you don't know where to start, you can check out my video called How to Grow an Email List Fast as a Health Coach.
The truth is there is no exact timeline formula when it comes to launching a group program. Me personally, I think it took me about two years before I launched my first group program. So it's going to be a little bit different for everyone, and that's okay. But if you follow this timeline, you will be on track and you're way more likely to have success when it comes the time for you to launch a group program.
Have you been considering running a webinar to bring new clients in the door? Well you're in luck because in my new video I'm going to teach you a webinar format that converts AND will help you turn those prospective clients into paying clients.
I ran my health coaching business for five years, and during that time, I hosted many webinars - some failures and some successes. But what I found when it comes to running a webinar, is that there are five key ingredients for success.
1) Strategic focus
3) Keep them short and sweet
5) Q&A session
Let's start with step number one: strategic focus. Your webinar topic has to be virtually the same as the ultimate product or service that you are going to pitch or sell at the end of the webinar. That means that if you're selling a weight loss program, your webinar actually has to be specific to weight loss and not some other similar topic like body image or mindful eating. Your program or service should actually feel like the natural transition for viewers who want to go deeper after learning from your webinar. So using the example of weight loss, if you are selling a 12-week weight loss program, then maybe the title of your webinar is "Five Shocking Reasons You Can't Lose Weight & What to do About it". In this example, people who are interested in weight loss are going to be very interested in signing up for your webinar. And once you teach them why they aren't having the weight loss success that they desperately want and then you give them a few actionable tips and strategies. Naturally, those who are interested in getting bigger results are going to gravitate or at least be interested in the product or program that you are selling at the end of your webinar.
Number two is bribery. People are pretty distracted these days which means if you don't give people an incentive to stay the course of your webinar, there is a really good chance that they're going to get distracted by their phone, maybe someone coming over, and they're going to drop off and they're never going to get to your pitch at the end of the webinar. So you need to make it worth their while to stay, and nothing works better than what I call ethical bribery. This might be free access into the program you're selling, or maybe it's a free product that they would be interested in like a Vitamix or maybe it's a free 60-minute consultation with you. Whatever it is, you need to make it juicy - something that they're actually really going to want. And you need to make this really clear at the beginning of the webinar. You need to tell them, "Hey, for those of you who stay with me till the end, you can be entered to win this free thing." And usually how I do this, is I say a secret word at the end of the webinar that they can then email to my team to get entered into the contest. But of course, you don't want to give that secret word away until you have finished your pitch. Without bribery, there really just isn't the incentive to stay to the end of the webinar.
Number three is short and sweet. The biggest mistake I see a lot of people doing is that they overwhelm the viewer by giving away way too much information in their webinar. As much as you feel super passionate about the topic you are teaching, if you make it too long and you overwhelm the viewer, it's a sure thing that they're going to just drop off. The content of your webinars should share a maximum of three to five points and it needs to be completely related to your webinar topic and ultimately your product topic. I also recommend that you give them something actionable during your presentation that they can do right now in order to experience a quick win. If you give your viewer a quick win, they're going to be way more interested in potentially entering your program, or if they're not ready to buy it then, they will probably still follow you and potentially they could become a buyer in the future.
The fourth ingredient is urgency. If you want people to take action at the end of your webinar, you need to put just the little bit of pressure on them. Otherwise, they'll get distracted and totally forget to invest in your program even if they had the intention to do so. Some people call this a fast-acting bonus. Trust me, it works. This is where you give them incentive to actually take that urgent action. So this might be a discount code that expires at midnight, or it might be some juicy bonus that they can only get if they sign up in the next 48 hours. And you should always include this urgency or fast-acting bonus. Even if you have your cart open for 10 to 14 days, you want to give them incentive to actually act right away. Remember, you do want to make it juicy enough that they can't help but take that urgent action.
The last tip is the Q&A or the question and answer session. This is your time to shine and you should always include this at the end of your webinar. This allows viewers to connect with you personally and inquire about working with you further. So regardless of who is asking questions in the questions box or if maybe nobody is asking questions in the questions box, that is okay. I recommend coming prepared with a list of questions to pretend to ask that highlight the benefit of your program. And like I said, even if no one actually ask this, you want to fake it because this is actually doing your viewer a favor by giving them more information about your program. So for example, if you have a weight loss program, one objection might be from someone who says, "Hey, I'm plant-based, I'm a vegan. Does this program actually include recipes that I can eat?" And you're going to be like, "Yes, it does actually, all of the recipes can be modified to be vegan or plant-based." Another example would be, "Annie says she has fatigue along with weight loss. Will this program actually help her get more energy and lose weight at the same time?" And your response is going to be, "Yes, Annie, it absolutely will. The information taught in this program actually helps build overall health and people can see a resolution of lots of different symptoms including energy or brain fog or digestive issues." The question and answer is the time to help address questions that you believe your ideal might have when it comes to making that decision to work with you.
Now that you understand the five juicy ingredients of a high-converting webinar, maybe you're hungry for some more delicious tips to optimize your online business?! So make sure to sign up for my weekly business tips here. These are tips that are specific to your health coaching business and things that I saw success with, with running my own health coaching practice.
If you've got a program and you're wondering how to price it, then make sure to check out my video, Pricing Methods and Strategies for Your Signature Coaching Program!
The most common question that I get from health coaches is how to price their programs and services. Luckily I have a simple formula for pricing your programs that is going to help you make money and prevent you from going broke. Watch my video to learn more or continue reading!
I totally understand the struggle and the pain that goes into trying to price your programs and services. I was a health coach for five years and this was by far the biggest struggle that I had. I went over it and over it again in my head....what is my value? Am I charging too much? Not enough?
Money is a pretty tough subject for most health coaches because a lot of us got into this industry because we wanted to help people, not necessarily because we wanted to become rich. The thought of charging higher prices to help people who are desperate and suffering might feel a little bit icky, or maybe even a little bit gross. But what you may not realize is that by undercharging your services or even offering them for free, you are actually preventing those people who are suffering from getting the results that they desperately need.
The exchange of money with your client is a massive part of their connection to actually doing the work and getting a result. As you know, you can't actually do the work for your client. They need to do it for themselves, and they need to really want it for themselves. So, in order for them to succeed and get that results, they need to be committed. And that exchange of money is actually a massive part of that commitment that they make to their health. Your client needs to find enough value in what you are offering that they actually want to give something away of value in exchange for what you are offering. And if they don't, it's pretty unlikely that they are going to be committed to your program and even complete it.
Have you ever offered a discount on your services, or maybe even offered to give your services away for free? And what was the result of that client? Did they actually stick with it? Did they actually get a result? I would say like 9.5 times out of 10, they didn't actually complete it, stay the course, or get the result that they initially wanted to get. And you also might have experienced this personally. Think of something that you were given for free. How likely was it that you actually committed to it?
If people aren't committed to your programs, then it's actually a huge waste of your time, but it's actually a huge waste of their time as well. If you're going to spend the energy working with a client, you actually want them to get a result. You want them to be happy and give you a testimonial after working with you. So their investment should be enough that they stay fully present and fully committed to the process that they are signing up for you with.
When it comes to a pricing formula, the first thing you want to do is you want to determine your hourly rate. Your hourly rate is for your reference only - you should never disclose this with your client. And if you have no idea what to charge for an hourly rate, think of the last job you just had, maybe the highest-paying job you've had up until this date. Take that number and double it, and there's your hourly rate. So, let's say your last job was working as a personal trainer for $50 an hour, so I would start at $100 an hour for your health coaching services.
The next thing you want to determine is, how much time are you going to be spending in session with your client in that specific program? So, your program might include a one-and-a-half-hour intake session followed by a one-hour test results session, and then maybe you do four 30-minute follow-up sessions at the end of the program, so that is a total of 4.5 hours.
Now, we can't stop here. We actually need to determine the time that is spent behind the scenes with each client. And this is a big mistake that I see a lot of health coaches making, is that they charge for the in-session time, but they forget about the time that they actually spend behind the scenes with each client. So, let's say that you need 10 minutes prior to a session to prepare, and maybe you need 10 minutes after a session to log notes and maybe send resources to client. And then let's say you're running labs with your clients; you're probably going to need at least an hour to review those lab results and develop a protocol. So, if we consider all that, that's actually going to equal an additional two hours of your time.
The next thing you want to do is determine how much time you're spending supporting each individual client. So, maybe you offer unlimited email support. How much time on average are you spending answering emails with each client? And if you don't know this, that's okay, just come up with kind of a generic average. And then you want to track this over time with each individual client so in the future, you know exactly what this number should be. Let's pretend that it's one hour per client. The next thing you want to do is add in any extras that you might pay for with each client. So, for example, do you offer a welcome gift? Make sure to include that. Do you pay for your clients' lab tests? You want to include that in the price as well. So, let's pretend that in this example, that total is $300.
Finally, let's do the math. So, you want to total up your hours spent in session, out of session time, and the time to support your clients, so in this example, that's going to be seven and a half hours. Now you want to multiply that 7.5 hours by your hourly rate, which in this example is $100, and that equals $750. Now you want to add your extras to the total, so that's going to be $750 plus $300 of extras. So, the price for this specific package is going to be $1,050. Now, this price shouldn't actually be set in stone. This is not going to be the price you charge for an eternity.
As a new health coach, I actually don't recommend listing your prices on your website, and I actually recommend increasing your prices with every few testimonials that you get. And so, as you get more testimonials and raise your hourly rate, you're just going to complete this formula again. There it is. It's that simple.
Okay, so now that you know how to price your signature program, you might be wondering about scaling it and actually turning it into a group program. So, if you want to know how to do that, make sure to grab my free Launch Your Group Program checklist!